Frequently Asked Questions
Frequently Asked Questions
Have questions? We’ve got you covered.
Donations
Who do we donate to?
We support small animal rescues that prioritize the animals above all else.
How much do you donate?
We donate 10% of every sale to rescues that need it most.
We've donated over $40,000 so far!
Our Gemstones
Are your stones natural?
We use a mix of natural and lab-grown stones.
- Natural stones are ethically mined
- We work with a small father/son team in Thailand to further ensure ethnicity
- Stones are cut in-house
Are lab gemstones high quality?
Yes—we only use top-tier lab gemstones.
Certifications
Do your gemstones come certified?
We don’t include certifications by default to keep prices affordable.
- Certifications can cost $100–$150 per stone
- If you’d like one, just message us—we can arrange it
Custom Jewelry
Do you offer custom designs?
Yes—we love creating one-of-a-kind pieces.
👉 Start here: Design Your Own form
Exchanges & Returns
Do you accept exchanges?
Yes, on select items.
- Must be requested within 14 days of delivery
- Email us to start the process
Important notes:
- Return labels are only provided for defective items
- Not provided for size swaps, preferences, etc.
Final Sale Items:
- Custom / Design Your Own pieces
- Raw diamonds
- Exchange fees
- Shipping & taxes
Payment Plans
We offer 0% interest payment plans.
You’ll see available options directly on each product page.
Shipping
What about delays?
Once your order is with the carrier, delays are out of our control.
- We’re happy to help guide you
- For fastest updates, contact the carrier directly
👉 See full details in our Shipping Policy
Stone Selection
Can I choose my exact stone?
- You can leave preferences at checkout
- We’ll do our best to match them
Need exact selection?
We offer detailed stone selection on select orders:
- $10 per photo (covers time + labor)
Ring Sizing
How do I find my ring size?
Best options:
- Get sized at a jewelry store
- Use a ring sizer (we offer them!)
- Send us a photo of a ring that fits
Photo instructions:
- Place ring on a ruler (mm side)
- Align inside edge with “0”
- Take photo from directly above
Jewelry Care
How do I care for my jewelry?
- Keep metals clean and dry
- Avoid exposure to chemicals
- Store properly when not in use
14K Gold vs Gold Fill
What’s the difference?
- 14K Gold: Solid throughout, most durable
- Gold Fill: Bonded gold layer over base metal
Key points:
- Gold fill is more affordable
- Very durable (more than plated or silver)
- Can wear down with chemical exposure over time
- Safe for most people with metal sensitivities
Still Have Questions?
We’re always happy to help.
Reach out through our contact page anytime 💛